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Customer: How do I repair my garbage disposer? It’s stuck. I believe something hard has gotten into it. I’ve removed as much as I can see and pressed all the red buttons, but it still won’t move...
Contractor's Assistant: What is the brand and model of your appliance? How old is it?
Customer: Let me check... It’s a Viking continuous model 1020, model VCFW1020.
Contractor's Assistant: How long has this issue been occurring with your Viking appliance? What steps have you taken so far?
Customer: It’s been one day... I’ve been cleaning it out, pressing the red button on the front and bottom, and trying to move the inside with a wooden spoon.
Contractor's Assistant: Is there anything else we should know to assist you better?
Customer: I just sent the information.
Answered by canuck the pro in 5 mins 6 years ago
I have worked in the repair field for 20 years and often that brings me to repairing appliances. 36,925 satisfied customers. Specialities include: Appliance, Home Improvement, HVAC, Plumbing, Pool and Spa, Small Appliance, UK Appliance, UK Plumbing.
Welcome! What's going on with your Viking garbage disposer? New! Disposer is stuck completely. Hard object causing blockage.
Appliance Technician: canuck the pro Hi, I have been in the repair field for over 20 years. I would be glad to assist you today.
Customer ok
Appliance Technician: canuck the pro Could you please give me a few minutes to review this, alright? Do you possess one of these? That tool is known as the wrenchette tool.
1. Each time the disposer is operated, the grind wheel moves in the opposite direction. If the disposer becomes jammed, the reversing action can help clear many jams. Turn the wall switch off and on, repeating several times if necessary to clear the jam.
2. The exclusive Power Plus Jam-inator™ button, available only on the 1000 model, utilizes solid-state control to vibrate the grind wheel back and forth 7,000 times per minute. This will eliminate almost any jam instantly. When encountering a difficult jam, follow these steps:
3. If the disposer is still jammed, turn off the disposer and water. Insert one end of the self-service wrenchette into the center hole on the bottom of the disposer (see Figure C). Work the wrenchette back and forth until it makes one full revolution. Remove the wrenchette.
4. Use tongs to reach into the disposer and remove any object(s). Allow the disposer motor to cool for 3 to 5 minutes, then lightly push the red reset button on the bottom of the disposer. (If the motor remains inoperative, check the service panel for tripped circuit breakers or blown fuses.) If the disposer is jammed for too long (approximately 9 seconds), the thermal overload protector will stop the motor (the motor will not hum). Wait 3 to 5 minutes, then press the red reset button on the bottom of the disposer. If the disposer has been running for an extended period, you may need to wait 20 to 25 minutes for the motor to cool before pressing the reset.
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